Certificate in Airline Ticketing, Reservations & GDS Flight Booking Operations
Become a globally competitive airline reservations and ticketing professional through hands-on training using the Amadeus Global Distribution System (GDS), the industry-standard platform powering international airline bookings worldwide.
Master Airline Ticketing, Reservations & Global Distribution Systems
Gain internationally recognized skills in airline reservations, ticketing operations, fare construction, and Amadeus GDS administration through hands-on practical training.
Duration
6 WeeksProgramme Fee
₦300,000Certification
Voyagequest + Amadeus CredentialIndustry Standard
Global Airline SystemsProgramme Overview
This programme provides comprehensive training in airline ticketing procedures, fare structures, and reservation systems, with practical instruction using Global Distribution Systems (GDS).
Students receive extensive hands-on training using Amadeus, one of the world's leading airline reservation platforms used by major airlines and travel companies worldwide.
Participants learn the complete airline booking lifecycle, including availability searches, fare quotations, Passenger Name Record (PNR) management, queue handling, ticket issuance, reissues, refunds, and customer service workflows.
These highly sought-after technical skills are required across travel agencies, airline reservation departments, online travel platforms, destination management companies, and corporate travel divisions.
Dual Certification
Successful graduates receive both the Voyagequest Aviation Academy Certificate and the Official Amadeus Certified User Credential, validating competence to international industry standards.
What You Will Learn
Practical skills demanded by airlines, travel agencies, airports, and corporate travel organizations.
| No. | Module | Key Learning Areas | Assessment | Weight |
|---|---|---|---|---|
| 01 | Introduction to Airline Ticketing, Reservations & GDS |
• Programme Orientation • Industry Overview • Career Opportunities • Course Resources & Learning Platform |
Orientation Discussion | - |
| 02 | The Global Airline Industry |
• Airline Industry Structure • IATA Standards & Regulations • Global Distribution Systems (GDS) • Airport & Airline Codes (IATA / ICAO) |
Lecture + Quiz | 15% |
| 03 | Fare Types & Booking Classes |
• Economy, Business & First Class Fares • Booking Class Codes • Published vs Negotiated Fares • Fare Rules & Restrictions |
Written Test | 10% |
| 04 | Routing Basics & Flight Geography |
• Direct & Connecting Flights • Global Routing Rules • Traffic Conference Areas • Airline Timetable Interpretation |
Workshop | - |
| 05 | Amadeus GDS & PNR Creation |
• Amadeus Interface Navigation • Passenger Name Records (PNR) • Mandatory PNR Elements • Modify & Cancel Reservations |
Practical Assessment | 25% |
| 06 | Ticket Issuance & Fare Calculation |
• Ticket Issuance Workflow • Fare Calculation Principles • Multi-segment Itineraries • Ticket Reissuance |
Ticketing Exercise | - |
| 07 | Refunds, Exchanges & Schedule Changes |
• Ticket Voids • Refund Processing • Voluntary & Involuntary Exchanges • IROPS Management |
Simulation + Case Study | 20% |
| 08 | Involuntary Rerouting Management |
• Passenger Rights • Alternative Routing • Schedule Change Protocols • Airline Documentation |
Practical Exercise | - |
| 09 | Client Communication & Professional Documentation |
• Booking Confirmations • Client Relationship Management • Record Management • Complaint Handling & Service Recovery |
Final Examination | 30% |
Begin your Aviation & Travel Education with us today
Professional aviation, hospitality and travel programmes designed to prepare students for prestigious global career opportunities.