CERTIFICATE IN AIRLINE TICKETING & RESERVATIONS
Duration: 6 Weeks
Programme Fee: N120,000
Award: Voyagequest Certificate in Airline Ticketing & Reservations
Programme Overview
This programme provides comprehensive training in airline ticketing procedures, fare structures, and reservation systems. Students will gain practical exposure to the complete lifecycle of an airline booking from initial enquiry through PNR creation, ticket issuance, schedule changes, and refund processing. These skills are in constant demand across travel agencies, airline reservation desks, online travel platforms, and corporate travel divisions.
Learning Outcomes
- Understand airline industry structure, IATA regulations, and global ticketing standards
- Identify and correctly apply fare types, booking classes, and routing rules
- Create, modify, and cancel Passenger Name Records (PNRs) efficiently
- Issue, reissue, and process refunds on domestic and international airline tickets
- Handle involuntary reroutings, schedule changes, and client communications professionally
- Accurately calculate fares and understand the components of ticket pricing
Curriculum Outline
| Wk | Module / Topic | Delivery | Assessment |
| 1 | Introduction to the Global Airline Industry — Structure, Key Players & IATA Overview | Lecture | Quiz |
| 2 | Fare Types, Booking Classes, Airline Codes, Airport Codes & Routing Basics | Lecture / Workshop | Written Test |
| 3 | Introduction to GDS — Creating & Managing Complete Passenger Name Records (PNRs) | Lab / Practical | PNR Practical |
| 4 | Ticket Issuance, Reissuance, Conjunctive Tickets & Fare Calculation | Lab / Practical | Ticketing Exercise |
| 5 | Refunds, Voids, Exchanges, Schedule Changes & Involuntary Rerouting Management | Simulation | Case Study |
| 6 | Client Communication, Documentation, Filing & Final Comprehensive Assessment | Review / Simulation | Final Exam |
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